Support

1. Read the docs and usage guides

The fastest way to solve most issues is to review the guides in the Docs section:

• Best practices for getting the most out of ChatEngram
• Notion sync setup and troubleshooting
• Adapter Lab (advanced adapters)
• History Backfill (ChatGPT history sync)

2. Check the FAQ and changelog

• Visit the FAQ section on the homepage for answers to common questions about plans, devices, and features.
• Review the Changelog to see if your issue relates to a recent change or newly fixed bug.

3. Troubleshoot common extension issues

• Make sure the ChatEngram extension is installed, enabled, and up to date in your browser.
• Reload the page where you expect capture to work (for example, ChatGPT or DeepSeek).
• If something suddenly stopped working after a browser update, try disabling other extensions that might conflict and then reloading.

4. Getting in touch

For direct support, you can send an email to support@chatengram.com. Please include your browser, extension version, and a short description of the issue.

If you installed ChatEngram from a browser extension store, you can also use the contact or support options in that listing to reach the developer.